How to cancel a train booking? 🎬

If you want to cancel a train journey, please note the cancellation conditions of Deutsche Bahn.

• Super Sparpreis (Super Saver Fare) = non-refundable and non-exchangeable
• Sparpreis (Saver Fare) = refundable with a fee; the refund will be issued in the form of a voucher (Redeem DB voucher) valid for 3 years (cancellation is not possible from the day of travel)
• Flexpreis (Flexible Fare) = flexible fare with cancellation option up to 1 day before the first day of validity of the outbound journey: free of charge
  From the first day of validity of the outbound journey: EUR 30 per ticket

Further information on DB cancellation policy:
https://int.bahn.de/en/booking-information/exchanges-refunds

Cancellation conditions for other ticket types (e.g. Quer-Durchs-Land Ticket, Normalpreis, etc.) can be found in the booking process within the ticket & fare conditions.

If you want to cancel using the L&P system, please follow these steps:

1. Click on "Request"

2. A new window will open displaying the refund amount. Now select "Submit Change".

3. Click on "Submit Change" to end the process. The tickets will be canceled and you will automatically receive a credit in the form of a payment (flex fare) or a voucher (saver fare)."

If the journey is no longer cancellable/refundable, you will receive the following information. The cancellation conditions of Deutsche Bahn apply.

For more information on cancellations and the terms and conditions of DB, please visit:

Deutsche Bahn Cancellation Conditions

If you have any questions, please don't hesitate to contact our support team: service@lanes-planes.com

Additional information you'll find in our video tutorial: