Lanes & Planes Help Center

Promoted articles

• 2020-05-25 16:27:38 UTC
  Information about your refunds in times of Corona arrow_foward

   

  We know that daily news and travel restrictions make you uncertain whats to do in times of Corona with travel plans for business trips.

  We thank you all the more for your trust in Lanes & Planes. 

  We know that in the last weeks you had to do a lot of cancellations and rebookings. The Airlines and operators get a lot of requests and try to handle every single booking as fast as they can. Due to the large demand the processing time is longer as usual.

  Therefore we are still waiting for the refunds. 

  We thank you for your understanding that this will take some time. We keep an eye on your open refunds at any time and we will do our best to speed up the process. When we get the money back from the airlines, we will make the outstanding refunds. 

  Of course you can contact us for further questions. 

  We thank you for the good cooperation and look towards the future with hope

   

  Your Lanes & Planes Team 

   

   

• 2020-03-30 13:25:23 UTC
  Our Lanes & Planes promise in times of Corona arrow_foward

  Our most important concern is the health and safety of our Lanes & Planes team and that of our clients. Covid-19 is challenging for all of us, yet we are still there for you.

  Our team is now working from home and we are well prepared to support you in the best manner possible. You can be confident that our entire team is 100 % at the ready for you.

  Should you have any query regarding a rebooking or cancellation please do call us or send us an e-mail and we will be happy to help you.

  You can also find some practical answers to questions and advice regarding your booking in our helpful Lanes & Planes Guide.

  
  We look forward to continuing to support you.

   

• 2017-09-20 12:57:50 UTC
  Lanes & Planes Help Center arrow_foward

  If you have any questions concerning your profile or your bookings our Help Center will help you. There you can find our frequently asked questions, helpful tips & trips and everything important about how to use our Lanes & Planes system.

  Please note: The search bar in our Help Center will make your search easier!

  In case you are still searching for the right answer please contact our Support Team: service@lanes-planes.com

• 2018-06-09 16:28:48 UTC
  Contacting Lanes & Planes arrow_foward