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FAQ

Frequent asked questions and helpful advice

General settings

  • What do I have to do if I cannot log in?
  • How do I change my role?
  • What do I do if my invitation link has expired?
  • How do I reset my password?
  • How do I change my personal data in my profile?
  • Why does Lanes & Planes need my ID or passport details?

Frequently asked questions

  • Why has my seat changed?
  • Seat reservation change Deutsche Bahn
  • Where can I find my boarding pass?
  • Why doesn't work my activation link?
  • How to check in?
  • Who can book at Lanes & Planes?
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Frequently asked booking questions

  • Can I book different fares (flight/train) on the outward and return journey?
  • How can I get help if the hotel doesn't appear in hotel search?
  • How to book a flixtrain?
  • What if I can't find a specific hotel?
  • What means no train ride has been found?
  • How long is the price valid?

We are happy to assist you personally

Our Lanes & Planes Support Team is happy to personally support you during our office hours from Monday to Friday from 7:00am-2.00am*. Feel free to e-mail us or to use our live chat. On weekends and public holidays, you can reach by e-mail from 9:00am - 6:00pm.

(*extended office hours from 8:30pm - 2:00am can be booked as a chargeable service via Account Management)
phone +49 (0)89 215 407 120 email service@lanes-planes.com
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80639 München

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