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  1. Lanes & Planes
  2. FAQ
  3. Frequently asked questions

Frequently asked questions

  • Passenger Rights Service (Deutsche Bahn)
  • Dealing with tourism taxes on business trips
  • Deutsche Bahn booking with more multiple people
  • Can I rebook rental cars?
  • Why has my seat changed?
  • Seat reservation change Deutsche Bahn
  • Where can I find my boarding pass?
  • Why doesn't work my activation link?
  • How to check in?
  • Who can book at Lanes & Planes?
  • How long does it take until I get my tickets?
  • Are all taxes and charges included?
  • How do I pay my booking?
  • Why differs the price in my booking from the price on the bill?
  • When will my PartnerPlusBenefits points be credited?

We are happy to assist you personally

We’re available for you 24/7 at: 089 / 215 407 120. Please note: Calls and ticket handling outside our regular business hours (Monday to Friday, 07:00 – 20:30) may incur additional charges unless you have an extended service package.
phone +49 (0)89 215 407 120 email service@lanes-planes.com
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