FAQ

General settings

• What do I have to do if I cannot log in?
• How do I change my role?
• What do I do if my invitation link has expired?
• How do I reset my password?
• How do I change my personal data in my profile?
• Why does Lanes & Planes need my ID or passport details?

Frequently asked questions

• Passenger Rights Service (Deutsche Bahn)
• Dealing with tourism taxes on business trips
• Deutsche Bahn booking with more multiple people
• Can I rebook rental cars?
• Why has my seat changed?
• Seat reservation change Deutsche Bahn

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Frequently asked booking questions

• Can I book different fares (flight/train) on the outward and return journey?
• How can I get help if the hotel doesn't appear in hotel search?
• How to book a flixtrain?
• What if I can't find a specific hotel?
• What means no train ride has been found?
• How long is the price valid?