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What do I have to do if I cannot log in?

If you can no longer log in, this can have various causes.


Browser: Try logging in with a different browser, for example, Chrome or Internet Explorer.


Forgotten password: You can set a new password at any time. 

To do this, click on ''Forgotten password'' on the start page. You will now receive a link by e-mail. There you can reset your password. 


Registration not completed: The registration link in the welcome email is valid for 14 days. If you do not register within 2 weeks, this link will expire. In this case, your administrator would have to send you a new welcome email. 


Single Sign On: If your company has set up the login via Single Sign On. Do not need to log in via email and password. Single sign-on (SSO) is an authentication process that allows users to access all connected, in-house systems via a single sign-in/log-in.


Contact your company administrator: If none of these steps allow you to log in, please contact your administrator. If necessary, settings must be made in your user account. 


Please feel free to contact us if you have any questions.







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