If you are unable to log in or encounter a blank page after a login attempt, there could be several reasons. Please follow these troubleshooting steps:
1. Check Browser Settings
Often, minor technical adjustments to your browser can resolve the issue:
Restart: Completely close your current browser and restart it.
Cache & Cookies: Clear your browser's cache and cookies to remove outdated data.
Alternative Browser: Try logging in using a different browser (e.g., Google Chrome or Mozilla Firefox) to rule out local browser errors.
2. Forgot Password?
If your credentials are not being accepted, you can reset your password at any time:
Click on "Forgot password?" on the login page.
Follow the instructions sent to your email to create a new password.
3. Registration Not Completed
Please check if your account has been fully activated:
The registration link in your welcome email is valid for 14 days.
If you do not register within these two weeks, the link will expire. In this case, please contact your Company Administrator to request a new welcome email.
4. Single Sign-On (SSO)
Has your company set up login via Single Sign-On (SSO)?
If so, you do not need to log in using an email and password.
Enter your email address on the login page. You will be automatically redirected to your company’s SSO. SSO is an authentication process that allows users to access all connected internal systems with a single sign-in.
5. Contact Your Company Administrator
If none of the above steps enable you to log in, please reach out to your internal administrator. It is possible that specific settings in your user account need to be adjusted.
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