What are rental delivery addresses?
With delivery and collection, your rental provider brings the vehicle to an address of your choice — your company site, for example — and collects it there again. Instead of reporting those addresses to us, you add them yourself in your Company Account.
Addresses you add are visible only to your company. When a traveller searches for a rental car nearby, the delivery option appears alongside the provider's own stations.
⚠️ Important: This feature requires your own agreement with the rental provider in question. If you use Lanes & Planes' conditions, delivery and collection is not available.
Where to find it
In your Company Account under Supplier Agreements → section Rental. Below your discount codes you will find the area "Delivery and collection of rental vehicles".
Who can do what
| Supplier agreements permission | What is possible |
|---|---|
| View | See the agreement scope and the address list |
| Edit | Confirm the agreement scope, add and remove addresses |
ℹ️ Good to know: Without edit permission the checkboxes, the form and the "Remove" link are not available — you can still see the list itself.
Step 1: Confirm what your agreement covers, per provider
Under "What your agreement covers, per provider" you will find exactly those rental providers you have had your own discount code added for. Confirm two points per provider:
- Delivery & Collection
- Payment via Full Credit Voucher
Then click "Save".
⚠️ Important: Both points are required. Only once both boxes are ticked for a provider can you add an address for them. As long as no provider has both confirmed, the form stays locked.
ℹ️ Good to know: If it says "No own rental agreement is on file for any provider.", your own discount code is still missing. General Agreement for rental cars explains how to add it.
Step 2: Add an address
- Under "Search address or company", enter a location or a company name and pick a suggestion from the list. Street, House number, Postcode, Town and Country are prefilled from it; correct them if needed.
- Enter the Mobile Phone number. This number is called if something is wrong on site, so it has to be reachable there.
- Enter the Station (see below).
- Choose the Provider.
- Optional: give the address your own Station name (see below).
- Click "Save".
⚠️ Important: The address has to come from the address search suggestions — that is how we get the coordinates the delivery option is found by when someone searches nearby. If you only type the address, you will see "Please pick the address from the address search suggestions."
ℹ️ Good to know: If a result comes back without a house number or without a postcode — which happens with company results — the search tells you so. Pick a result with a complete address instead.
Which station goes in the field
| Provider | Format | Example |
|---|---|---|
| Sixt | plain number | 365 |
| All others | GDS code, starting with the three-letter city or airport code | FMOC01 |
You will get the station code from your rental provider; for Sixt the number is also in your Sixt documents.
Station name
The "Station name" field is optional. If you leave it empty, we generate the name from the provider and the address, for example:
Sixt Delivery: Mainz (Gürtlerstrasse 2, 55128 Mainz)
This name is what travellers see in the station list when searching for a rental car.
⚠️ Important: The name cannot be changed later. You would have to remove the address and add it again.
What we check
| Field | Rule |
|---|---|
| House number | starts with a digit; additions like 12a or 3-5 are fine |
| Postcode | Germany: exactly 5 digits · other countries: 3 to 10 characters of digits, letters, spaces and hyphens |
| Mobile Phone | 8 to 15 digits; +, spaces, -, / and brackets are allowed as well |
Step 3: Review by Lanes & Planes
Once saved, the address appears under "Your addresses" with the status In review, and you get the confirmation "The delivery address was created and is being checked by Lanes & Planes."
We check the details and activate the address with the provider. Only then does it change to Active and appear in search.
The three statuses
| Status | Meaning |
|---|---|
| In review | added, being checked by us — not in search yet |
| Active | activated and available in search |
| Inactive | on file but not in search — the agreement scope is no longer confirmed for that provider |
Searching your addresses
The list shows the 15 most recently added addresses. If there are more, "Show all" takes you to the complete list.
Three filters are available to narrow it down: a free-text "Search" field and the "Provider" and "Status" selects. The filter runs across all of your addresses, not just the rows on screen. "Reset" brings back the original view.
ℹ️ Good to know: If nothing matches the filter, you will see "No addresses found". If no address has been added at all, it says "No delivery addresses yet."
Removing an address
Click "Remove" in the row and confirm the prompt. The address disappears from your list and is no longer offered in search.
ℹ️ Good to know: You can add the same address for the same provider again later. It will start in In review once more.
What happens if you withdraw a confirmation
If you untick one of the two boxes for a provider and save, then for that provider:
- Addresses already on file stay visible in the list, but change to Inactive and are no longer offered in search.
- No new addresses can be added; the provider is missing from the "Provider" select.
Tick both boxes again and the addresses return to their previous status. An address that was already activated is Active straight away and does not go through review again.
Frequently asked questions
Why is a provider missing from the "What your agreement covers, per provider" table? Only providers you have your own discount code on file for appear there. If you use Lanes & Planes' conditions with a provider, delivery and collection is not available for them.
Why can't I enter an address — the form is greyed out? No provider has both points confirmed under "What your agreement covers, per provider". Tick both boxes and save; the form is then usable.
Why can't I find my new address in the rental search? New addresses are In review and only appear in search once we have activated them with the provider.
Can other companies see my delivery addresses? No. Addresses you add are visible to your company only.
Can I change a station name afterwards? No. Remove the address and add it again with the name you want.
Does "Remove" delete the address for good? The address disappears from your list and from search. You can add the same address for the same provider again at any time; it will go through review once more.
Whose number goes in the "Mobile Phone" field? The number of whoever is reachable on site and should be called if something is wrong at handover or collection. That is not automatically the traveller's number.
Where do I get the station code? From your rental provider. For Sixt it is a plain number, which is also in your Sixt documents; for all other providers it is a GDS code such as FMOC01.
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