What can you find here?
Under Company account > Contract & Billing > Contract you can see the key facts of your Lanes & Planes contract and your fees.
The page is only visible to users with the admin role.
Contract details
In addition to your contract status, you see the following contract details:
- Contract start: when the contract starts
- Renewal date: the date on which the contract renews
- Increase on renewal: by what percentage the fees increase at that point
- Notice period: the period that applies to you, including any special termination right
- Travel budget: the currently targeted travel budget and its period
If your contract has been cancelled, you also see the cancellation date and the end date.
Your fees
Which fees you see depends on your contract. Only the model that applies to you is shown.
Your fees are split into two areas: contract level applies to your entire company, invoice profile level only to the respective invoice profile.
Depending on your contract, you see:
- A fixed fee, along with the included services and their start and end dates. Services that have ended are greyed out.
- Fees per booking, meaning a fixed amount per transport mode and travel service, for example flight per ticket.
- Variable fees per travel service, either as an amount or as a percentage.
Good to know: If a fixed fee is shown for you, the amount applies as of today. If a service starts or ends during the billing period, your invoice may differ, because we bill pro rata.
Requesting an offer for an add-on
Below your fees you can see the chargeable services that are not yet part of your contract.
- Click "Request an offer".
- Select the services you are interested in.
- Add a free text if you like.
- Submit your request.
Your request goes straight to your Lanes & Planes representative. They will then get back to you with the price and terms.
The request is free of charge and without obligation. Nothing is booked and nothing is charged until you agree.
Frequently asked questions
Why does my invoice differ from the fee shown here?
The amount applies as of today. If services start or end during the billing period, we bill pro rata.
What do contract level and invoice profile level mean?
Fees at contract level apply to your entire company. Fees at invoice profile level only apply to the invoice profile they are listed under.
What happens after I request an offer?
Your Lanes & Planes representative gets back to you with the price and terms. Nothing about your contract changes until you agree.
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