Onboarding

What do we mean by onboarding?

We define onboarding as the entire process of implementing a new customer and supporting the first bookings. This includes:

• The collection of company information and payment modalities for the creation of the company account.
• An introductory meeting to understand your wishes and expectations.
• Four to five meetings to discuss the following topics:

- Introduction to how to manage travellers and setting up the guidelines at Lanes&Planes.

- Detailed explanation and support for the first travel bookings via Lanes&Planes.

- Explanation of the features for your accounting.

- Assistance for travellers in maintaining data in their profiles.

- Regular active customer support.

Once the onboarding process is complete, there will be a continuous exchange with your Implementation Manager.

What is the onboarding process?

After signing the contract, you will receive an email from your Implementation Manager to familiarise you with the onboarding process. You will also receive an e-mail with our questionnaire to collect all the necessary data for creating the company account and for processing the onboarding. We need this questionnaire back at least 2 working days before the start date.

During the onboarding appointments, we will guide you through the content via screen sharing.

After the onboarding appointments, we will also introduce Lanes & Planes to the users in your company through web training sessions so that you can get the full benefits of the software. The training sessions must be held within four weeks of the last onboarding appointment, but no later than three months after the introductory meeting.

We attach great importance to regular contact during the onboarding process and look forward to a constructive and successful collaboration with you.