What are invoice profiles?
- An invoice profile holds your company's billing data: billing address, contacts, delivery emails and payment method.
- You find your invoice profiles in your company account under Company account > Contract & Billing > Invoice profiles.
The page is only visible to users with the Administrator role.
What you see
- All your invoice profiles at a glance. The default profile is marked.
- Clicking a profile opens its details.
Good to know: New users get the default profile unless another one is assigned to them.
What you can change yourself
- Some fields you edit directly: name, billing address, contacts and delivery emails.
- Your changes are applied immediately and used for new bookings from now on. Invoices for bookings made before the change keep the previous data, even if they are issued later.
What you can request
- Sensitive fields (bank and payment data) you change via "Request a change". Your Lanes & Planes contact reviews the request and applies it. Until then the profile stays unchanged.
- You also change the VAT-ID via "Request a change". Your Lanes & Planes contact reviews it and applies it, and until then everything stays unchanged. In the background we create a new invoice profile for it.
Create or duplicate a profile
- You can create a new profile or duplicate an existing one.
- Both go as a request to your Lanes & Planes contact and become active once we have reviewed them.
Payment method and SEPA upgrade
- You see your current payment method in the profile. A switch (e.g. to B2B SEPA) including possible savings can be requested directly.
- For a B2B SEPA mandate, download the template, sign it and upload it again.
Frequently asked questions
Why don't I see the invoice profiles?
The page is only visible with the Administrator role.
Why can't I change bank or payment data directly?
You change these via "Request a change". We review the request and then apply it.
Why can't the VAT-ID be changed?
A different VAT-ID requires a new invoice profile, so we create a new profile for it.
When do my changes take effect?
Direct changes apply immediately to new bookings. Invoices for bookings made before the change keep the previous data.
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