What can I find under "Bookings & Tickets"?
Under "Bookings & Tickets" you see all your current, past and completed trips. For each booking you will find the travel details, documents such as tickets and confirmations, options to rebook or cancel, and your expenses and cost overview.
Opening a booking
- In the side navigation, open "Bookings & Tickets" under "User Account".
- You see a list of your bookings with trip date, booking date, booker and travelers.
- Click the booking number or the route to open the booking.
Use "Overview" in the top right to switch between "My bookings" and "All bookings". You only see "All bookings" if you are allowed to view the bookings of your entire company.
Layout of the booking page
At the top you see when ("Booked at"), by whom ("Booked by") and for whom ("Traveler") the booking was made. Below that, you find these sections:
| Section | What you find there |
|---|---|
| "Travel Plan" | All booked services (flight, train, hotel, rental car) with details, "Documents" and "Actions" |
| "Expenses" | Your additional expenses and receipts for this trip |
| "Cost Overview" | Cost center, reference code, remarks, "Purpose of Trip" and all costs |
The "Manage Booking" button in the top right gives you access to further functions, for example "Print Journey Plan", "Add to Calendar", "Download Invoice for all Booked Travel Services" or "Add External Booking Items".
Hotel bookings
For a hotel booking you see the check-in and check-out date, the number of nights, the hotel's "Address" and, if available, its phone number.
On the right, under "Travel Information", you find guests, rooms, the booked rate and the cancellation conditions. "Costs" shows the price of the stay.
Click "View hotel details" to open the hotel description and the hotel's facilities.
You can download your confirmation or direct bill right in the booking under "Documents" via "Download".
Flight bookings
For a flight you see your flight times, airports, stops and the flight number. On the right you find the most important fare conditions, for example hand luggage, baggage, rebooking, cancellation and seat reservation. Open the full conditions via "Ticket & Fare Conditions".
Under "Documents" you find your ticket or booking confirmation. If a "Boarding Pass" is available for your flight, you will find it here as well.
You can request seats, baggage and more from our support team via "Add additional services" → "Request".
Rebooking or cancelling
Under "Actions" for each service you can request a change or a cancellation.
- For many flights you see two separate actions: "Rebook flight" (button "Rebook") and "Cancel flight" (button "Cancel"). How rebooking and cancelling work for a flight is described in the articles Rebook a flight yourself and Cancel or rebook a flight.
- For all other services, click "Request" next to "Rebook or cancel?".
Train, hotel and rental car bookings cannot be changed. They can only be cancelled and booked again.
You see the status of your change or cancellation request directly on the service. You can show rebooked or cancelled services again via "Expand cancelled items".
Adding expenses and submitting a trip
In the "Expenses" section you can add private expenses to your trip. Pick the expense type, fill in the form and upload a receipt image if needed. Click "Create receipt" to save the expense.
The "Cost Overview" shows the "Costs incurred by the company", the "Expenses to be reimbursed" and the "Total Costs". This is also where you add or edit the "Purpose of Trip".
Once your trip is over and all receipts are added, click "Submit for Approval". Depending on your company's approval process, the trip then goes to your manager or directly to your accounting team.
A trip can only be submitted once its date is in the past. After submitting, fellow travelers can no longer add receipts to this trip, so check with them beforehand.
Whether you can add expenses and submit trips depends on your company's settings.
Frequently asked questions
Where do I find my ticket or hotel confirmation? In the booking, on the respective service under "Documents". You can save each document via "Download".
Why don't I see an option to rebook or cancel my booking? Not every service can be changed or cancelled in the software. In that case, please contact our support team.
Can I rebook my train or hotel booking? No. Train, hotel and rental car bookings can only be cancelled and then booked again.
Why can't I submit my trip? A trip can only be submitted once all services are confirmed and the trip date is in the past. The reason is shown directly below the "Submit for Approval" button.
Where do I find the invoices for my trip? Via "Manage Booking" → "Download Invoice for all Booked Travel Services".
If you have any questions, please contact our support team: service@lanes-planes.com
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