If you want to cancel a train journey, please note the cancellation conditions of Deutsche Bahn.
- Super Sparpreis (Super Saver Fare) = non-refundable and non-exchangeable
- Sparpreis (Saver Fare) = refundable with a fee; the refund will be issued in the form of a voucher (Redeem DB voucher) valid for 3 years (cancellation is not possible from the day of travel)
- Flexpreis (Flexible Fare) = refundable and cancellable until the day before the first day of validity; afterward, a fee of 19EUR applies
Cancellation conditions for other ticket types (e.g. Quer-Durchs-Land Ticket, Normalpreis, etc.) can be found in the booking process within the ticket & fare conditions.
If you want to cancel using the L&P system, please follow these steps:
1. Click on CHANGE
2. A new window will open displaying the refund amount. Now select SUBMIT CHANGE. (DB bahn.business different)
3. By submitting the change, you will complete the process. The tickets will be cancelled, and you will receive a credit automatically.
If the journey is no longer cancellable/refundable, you will receive the following information. The cancellation conditions of Deutsche Bahn apply.
For more information on cancellations and the terms and conditions of DB, please visit:
Deutsche Bahn Cancellation Conditions
If you have any questions, please don't hesitate to contact our support team: service@lanes-planes.com
Comments
super unclear if the ticket is now canceled or not.
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