Lanes & Planes has developed a sophisticated process with our hotel billing partner to ensure timely and accurate (your company address, VAT ID, etc.) receipting of hotel invoices after guest departure.
However, in very rare cases (over all customers <0.1% of all processed hotel invoices) it can happen that despite our efforts and repeated verifiable contact attempts (by phone, email or fax) the respective hotel does not respond and thus no valid invoice is issued by the hotel or made available to us.
In order for you to be able to carry out your monthly or annual closing, Lanes & Planes will provide you with a replacement receipt.
This GoBD-compliant substitute document also shows the documentation of the contact attempts (as a protocol in the attachment).
You can find an example of a substitute document here: