Lanes & Planes has developed a sophisticated process with our hotel billing partner to ensure timely and accurate (your company address, VAT ID, etc.) receipting of hotel invoices after guest departure.
However, in very rare cases (over all customers <0.1% of all processed hotel invoices) it can happen that despite our efforts and repeated verifiable contact attempts (by phone, email or fax) the respective hotel does not respond and thus no valid invoice is issued by the hotel or made available to us.
In order for you to be able to carry out your monthly or annual closing, Lanes & Planes will provide you with a replacement receipt.
This GoBD-compliant substitute document also shows the documentation of the contact attempts (as a protocol in the attachment).
In individual cases, it may happen that the replacement receipt shows a different amount than the reservation. This is due to the fact that at the time of check-in at the hotel, an amount is blocked on our means of payment, which consists of lodging and any additional services that are covered under the cost coverage, and subsequently debited. This amount will then be reflected on the replacement receipt.
There is a possibility to block the hotel for later bookings. For this purpose, please contact us.
You can find an example of a substitute document here: