Once a week billed invoices are collected by Lanes & Planes. Invoices will not be collected until Lanes & Planes receives an invoice for the booked service.
Example: You booked a hotel the week before last for last week. In this case no collection was triggered for the hotel booking last week, but only this week, since a final invoice was only available upon departure. Learn more about outstanding invoices here.
It only gets complicated when there are many travelers and the time of booking is far from the time of departure.
In order to offer you the greatest possible transparency of the last payment collection following view will offer you a remedy.
Proceed as follows:
1. delete all data/filters - especially the "Tax Point (start)" and "Entry Date" should be empty
2. select the payment collection date and click on "Apply filter(s)"